FAQ Gift Cards

Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.

Can gift cards be reloaded?

No, you can't reload a gift card.

How do customers check their balance?

Customers can't check their own gift card balance, but contact us and we can send  information to the you.

How can customers access gift cards which were misplaced or never received?

Please click Resend gift cards from their order confirmation email. This link will only work if the order has been fulfilled.

Can gift cards be issued with any initial value?

Gift cards have a maximum value of $9,999.99 USD (or equivalent in your local currency) when issued.

Can more than one gift card be used towards a purchase?

Yes. A customer can redeem another gift card during checkout.

Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card.

Can a gift card be used to buy a gift card?

No, you can't use a gift card to buy another gift card.

Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

CAN I APPLY A REFUND TO A GIFT CARD?

Yes, you can. 

IF I REFUND A GIFT CARD, IS IT AUTOMATICALLY DISABLED?

No. If we refund the purchase of a gift card, then we will disable the gift card or it will still have a usable balance.

CAN A CUSTOMER PAY FOR AN ORDER THAT INCLUDES  SUBSCRIPTION WITH A GIFT CARD?

Yes, you can use gift cards to pay for your first payment. However, you can't use your gift card to pay for recurring subscriptions.